AI & Automation
AI quote-handling automation for a B2B supplier
An assisted workflow that reads inbound quote requests, drafts a priced response and routes it to a human for approval.
The challenge
Around 200 emailed quote requests a week were triaged by hand. Response times slipped past 48 hours and the highest-value enquiries were not prioritised.
Our approach
- Process mapping to find where automation genuinely paid back
- Extraction model that reads requests and matches items to the price list
- Draft responses always reviewed by a person before sending — no silent automation
- Dashboards tracking accuracy, time saved and escalations
Results
4 hrs
Average quote turnaround
72%
Requests drafted automatically
5 mo
Payback on the build